Privacy Policy
At Planter Library, we value your privacy and are committed to protecting your personal information. We use a few trusted apps on our website to enhance your shopping experience. Rest assured, any data collected is handled responsibly, securely, and in compliance with privacy laws.
For full details, please read on to understand how we collect, use, and protect your data.
Planter Library Policy & Compliance
We at Planter Library Co. (“Planter Library,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Planter Library in connection with our Website. By visiting our Website, Visitors and Registered Users are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use.
1. Product Condition: We strive to accurately represent the condition of every planter listed on our website. All planters are categorized as “New,” “Like New,” “Great,” or “Fair,” and any imperfections, such as chips or blemishes, are clearly described in the product listing. By purchasing from Planter Library, you acknowledge the condition of the item as described.
2. Returns and Refunds: We do not accept returns, all purchases are final. If your planter arrives damaged or has incorrect items, please contact us within 48 hours of delivery to arrange an exchange for store credits or refund. Please contact our customer support team at planterlibrary@gmail.com to initiate a return.
3. Billing Information: When you wish to purchase a product or service, you will be required to provide certain information to our third-party payment processor through Shopify, Stripe. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information.” You authorize Stripe to collect, process, and store your Billing Information in accordance with its terms of service and privacy policy which can be found here: https://stripe.com/us/terms and https://stripe.com/us/privacy. Planter Library does not store or process your Billing Information.
4. Shipping Policy: Orders are processed within 3-5 business days, and shipping times vary based on your location. Customers will receive tracking information once their order is shipped. We currently ship within the US, and shipping fees are calculated at checkout.
5. Privacy Policy: We respect your privacy and are committed to protecting your personal information. We collect and use your data only for the purposes of order processing, communication, and improving your experience with Planter Library. We use third-party analytics services to evaluate your use of the Website and process customer rewards points. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.
6. Compliance with Environmental Standards: As part of our commitment to sustainability, we prioritize using packaging materials that are recyclable or biodegradable. We encourage customers to reuse or responsibly dispose of packaging. Our second-hand planters are sourced and repurposed in line with our eco-friendly mission.
7. Terms of Use: By using our website and services, you agree to our terms and conditions, including our return, shipping, and privacy policies. Planter Library reserves the right to update these policies at any time.
Contact Us:
If you have any questions regarding our Privacy Policy, please contact us at Planterlibrary@gmail.com with “Privacy Policy” in the subject line.